It's simple! To sign up for Pozative use an email and password you prefer - one you use and check frequently. Next, add the location or locations of your business. Once you fill out the required fields a verification code will be sent to the email you signed up with and you will input it to continue the process. Proceed to sync your business accounts for Google plus and Facebook.
Your dashboard gives you important data on how many quick texts you've sent out to customers, how many reviews you've received during the month, what the reviews say and more so you can stay up to date with the reviews you're acquiring. You can also set up your goals for that month in the bottom left side of the menu panel and this will help you determine how many you'll need to send out to meet your goal.
Once you sign up, at the top of your dashboard there is a button to send a quick text. Once you click it, simply fill in the customer’s full name and cell phone number to request a review. It's as simple as 2 steps! In the settings on your side panel, you can customize the default messaging of the quick text to something that appeals to your audience.
Custom Text: Cater specifically to your customers when you send out review request text messages by changing the default message to something you prefer.
Brand Recognition: Your logo is included in every text message sent across so that customers immediately recognize that the message was from you and can easily trust to reach your accounts to leave their review.
Custom Campaigns: Have a promotion? An upcoming event? Add a campaign and customize your message for each one. Send to all or send to some, we’ve made it easy for you to text multiple campaigns to customers at varying times throughout the year.
CSV Upload or Copy/Paste: You can easily import your customers by copy and pasting or uploading a CSV file. All you need is a column for Name and Phone Number.
Individual Upload: You have the option of entering customers individually.
Specific Customers: Once you've uploaded your customer list you’re able to view everyone entered into the system. You can even select certain customers if you wish to send specific messages to a select few.
Save Time With Bulk Messaging: Sending text messages in bulk is useful when you're trying to send a review request to multiple customers at once. (Don’t worry, it’s not a pesky group text) It allows you to stay organized and if you want, set up a schedule for sending.
Select Certain Customers: You don't have to send your message to all clients, for example, send out a text specifically to new customers that have been added to your list. With this feature, you can tailor your campaigns and messages to individual clients and can avoid sending requests to any that have already left a review.
Easily Add Locations: If your business has multiple locations you can easily add and manage every location in the Pozative platform.
Credit Each Location: See how you’re doing at each office, on each account, with customer reviews specific to the location they visited. Add team members to make sure Pozative is set up and running in every location!
Upload Different Customers per Location: Stay organized and upload your customer lists separately for each location. This allows you to differentiate between each offices’ customers.
Now you can send Quick Texts directly from your business' phone number!
Do you usually ignore text messages from unknown numbers? So do your customers! Improve response rates by integrating your business' number with Pozative.
Allow your customers the ability to save your number for future reference, directly from your incoming message. No more guesswork to see who the text is from, which means no more spam or blocked labels for your business. Get the reviews you want and more calls from returning customers, all from one text.
Click on team in your side panel, click add member button, fill out their contact information and add! They will be able to manage the location assigned to them.
When you integrate your CRM, Pozative will automatically send text message invites to your customers after they check out or leave your business. This automation not only saves you time but makes it even easier to filter out and address any negative reviews.
Pozative currently supports Eaglesoft, Open Dental, and Dentrix. But stay tuned, we will be integrating with more 3rd party applications in the upcoming weeks.
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