How to Respond to Every Type of Review

When it comes to your practice, responding to reviews is crucial. Pozative has outlined how to reply to every type of review you may receive.

Why You Should Reply to Your practice's Reviews

Replying to patient reviews is vital, as it could motivate the patient to visit or share their experience with others. It also lets patients know you appreciate their patronage.

How to Respond to Positive Reviews

While you don’t need to respond to every positive review, you should try to reply to at least a few of them. Thank the patient for visiting your establishment and consider promoting other services or products that you offer. Strive to use keywords but don’t go crazy with them and share the positive review on your social media.

How to Respond to Neutral Reviews

A neutral review can be tough to respond to since they’re so close to being positive. Thank your patient for reviewing your practice and emphasize the positive points in their review. Apologize for negatives or explain them, inviting the patient back to your establishment with enthusiasm at the end.

How to Respond to Negative Reviews

Getting a negative review can be a blow to the ego – especially since you work so hard to make sure that your practice is thriving and providing an excellent experience. Handling criticism effectively is essential, so let’s look at some of the ways you can respond to negativity.

How should you reply to negative reviews of your practice?

The first thing you should do when it comes to negative reviews is to remember to stay calm. Don’t reply to reviews in anger, as you could damage your brand. The goal of replying to negativity is to win your patient over, so remain apologetic and communicate that negative experiences are unusual.

How to Respond to Fake Reviews

Many practices face the challenge of combating fake reviews for their company. Many experts estimate the percentage of online reviews that are fake is between 15 to 30 percent. Handling fake reviews can be tricky, but you can flag or report them. Try not to reply unless you can’t report the review and aim to bury it with positive ones instead.